Session 1 - The 3 Pillars of Patient Experience
FREE PREVIEWSession 2 - The DISC Assessment
FREE PREVIEWSession 3 - Red Communication
Session 4 - Yellow Communication
Session 5 - Green Communication
Session 6 - Blue Communication
Session 7 - Social Psychology/Behavioral Economics and the Patient Experience
FREE PREVIEWSession 8 - Heuristics and Biases
FREE PREVIEWSession 9 - The Similar to Me Effect Bias
Session 10 - The Primacy Effect Bias
Session 11 - The Recency Effect Bias
Session 12 - Contrast Errors Bias
Session 13 - Halo Errors Bias
Session 14 - Confirmation Bias
Session 15 - Loss Aversion Bias
Session 16 - The IKEA Effect Bias
Session 17 - The Actor-Observer Bias
Session 18 - Occam's Razor Bias
Session 19 - Market Norms Vs. Social Norms
Session 20 - Priming
Session 21 - Empathy
Session 22 - Attentiveness
Session 23 - Respect
Session 24 - Motivational Psychology
FREE PREVIEWSession 25 - Marketing Psychology
FREE PREVIEWSession 26 - Reciprocity and Concession
Session 27 - Consistency and Commitment
Session 28 - Authority
Session 29 - Aggressive Patients
Session 30 - Diffusing Aggressive Patients
