Course Curriculum
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Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication
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Theory as to the Patient Experience Connection to Health Outcomes
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Measuring Patient Experience in a Valid and Reliable Manner
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The Similar to Me Effect Bias, Serial Position Errors Bias, Contrast Errors Bias, and Halo Errors Bias
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The Ikea Effect Bias, The Actor-Observer Bias, Occam's Razor Bias
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Confirmation Bias, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients
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Discussion Questions
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About this course
- $50.00