Psychology for the Body

Defining Bedside Manner and Resistance to Bedside Manner Training

Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication

The Keys to Maximizing Patient Satisfaction

Theory as to the Bedside Manner/Patient Satisfaction Connection to Outcomes

Measuring Patient Satisfaction in a Valid and Reliable Manner

The Similar to Me Effect, Serial Position Errors, Contrast Errors, and Halo Errors

Confirmation Bias, Loss Aversion, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients