Psychology for the Body

Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication

Theory as to the Patient Experience Connection to Health Outcomes

Measuring Patient Experience in a Valid and Reliable Manner

The Similar to Me Effect Bias, Serial Position Errors Bias, Contrast Errors Bias, and Halo Errors Bias

The Ikea Effect Bias, The Actor-Observer Bias, Occam's Razor Bias

Confirmation Bias, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients

Discussion Questions