Course Curriculum

    1. Defining Bedside Manner and Resistance to Bedside Manner Training

    1. Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication

    1. The Keys to Maximizing Patient Satisfaction

    1. Theory as to the Bedside Manner/Patient Satisfaction Connection to Outcomes

    1. Measuring Patient Satisfaction in a Valid and Reliable Manner

    1. The Similar to Me Effect, Serial Position Errors, Contrast Errors, and Halo Errors

    2. Confirmation Bias, Loss Aversion, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients

About this course

  • $40.00
  • 2 hours of video content