Course Curriculum

    1. Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication

    1. Theory as to the Patient Experience Connection to Health Outcomes

    1. Measuring Patient Experience in a Valid and Reliable Manner

    1. The Similar to Me Effect Bias, Serial Position Errors Bias, Contrast Errors Bias, and Halo Errors Bias

    2. The Ikea Effect Bias, The Actor-Observer Bias, Occam's Razor Bias

    3. Confirmation Bias, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients

    1. Discussion Questions

About this course

  • $50.00