Course Curriculum
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Defining Bedside Manner and Resistance to Bedside Manner Training
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Conveying Empathy, Active Listening, Respect, Humility, and Non-Verbal Communication
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The Keys to Maximizing Patient Satisfaction
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Theory as to the Bedside Manner/Patient Satisfaction Connection to Outcomes
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Measuring Patient Satisfaction in a Valid and Reliable Manner
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The Similar to Me Effect, Serial Position Errors, Contrast Errors, and Halo Errors
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Confirmation Bias, Loss Aversion, Market Norms Vs. Social Norms, Priming, and Dealing with Aggressive Patients
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About this course
- $40.00
- 2 hours of video content